Shipping Policy

All products are fully inspected before shipped. If you have any questions or concerns. Please Contact before purchasing.


No Refunds will be issued. Exchanges of broken or stolen packages at our discretion. 
Exchanges must be requested within 10 days of order.

Items will ship out within 7-10 business days.(unless otherwise stated) Tracking will be provided once shipped via email.

McKinstry & Co. Candle Shop is NOT responsible for lost or stolen packages.

If your tracking information states that your package was delivered to your address and you have not received it. You must contact the USPS directly at 1-800-ASK-USPS. Any lost, stolen,nor damaged packages must be reported as a claim to USPS.

Also mail that is returned as incorrect address will have to pay additional shipping to be resent out.

THANK YOU FOR SHOPPING WITH McKinstry & Co. Candle Shop!